Refund Policy

Last updated: October 6, 2026

Shop orders

All sales are final. Because sealed trading card products can be searched or resealed, we don't accept returns for change of mind. We'll always make it right if something went wrong on our end. You're eligible for a replacement or a full refund, including shipping, if your order:

arrived damaged;
was the wrong item or quantity;
isn't as described, for example a single card in worse condition than listed;
was lost in transit, as confirmed by the carrier's tracking or investigation.

How to request one

Email voidcentury.gg@gmail.com within 7 days of delivery with your order number and photos of the problem, including the packaging for damaged items.
If we ask you to send an item back, we'll provide a prepaid return label. Please keep items in the condition you received them.
Approved refunds go back to your original payment method. Your bank may take 5–10 business days to post them.

Processing fee

A 3% processing fee is added to every order at checkout to offset payment processing costs. This fee is non-refundable except when the reason for the refund is entirely our fault (wrong item, damaged in transit, lost shipment). It is refunded in full if we cancel your order ourselves.

Cancellations

You can cancel an order for a full refund any time before it ships. Email us as soon as possible. Once an order has shipped, it can't be cancelled.

We may cancel and fully refund an order ourselves if an item is out of stock or was listed at the wrong price.

Tournament entry fees

Dropping before the event starts: you get a full refund of your entry fee. Drop from the tournament page or email us before round 1 begins.
After the event starts: entry fees are non-refundable, including if you drop mid-event or don't show up.
If we cancel the event: every player gets a full refund. If we reschedule and you can't make the new date, you can request a full refund.
Disqualification for breaking the rules isn't eligible for a refund.